Terms of Service
Last updated 16 August 2026
These terms cover the service described on this site. Rank and Reply is operated by RevivaCatch LLC, a Pennsylvania limited liability company. Hiring us means agreeing to what follows.
What we do
We draft and publish content to your Google Business Profile on your behalf: posts on an agreed schedule, and replies to reviews left on your listing. Every item is submitted to you for approval before it publishes. Nothing goes out that you have not approved.
What you keep
Your Google Business Profile is yours. You remain the owner of the listing; we operate as a manager you have added, and you can remove that access at any time without notice or penalty. Content we write for your profile is yours to keep and reuse after our engagement ends. We claim no ownership of your listing, your reviews, your photos, or your business name.
What you're responsible for
- Granting and maintaining manager access to your Google Business Profile.
- Reviewing drafts before approving them. Approving a draft means you have read it and it goes out under your name.
- The accuracy of business facts you give us — hours, service areas, pricing, licensing, what you actually do.
- Complying with Google's own policies for your listing, and with the licensing and advertising rules of your trade and state.
What we will not do
- Write, buy, solicit, or incentivise fake reviews, or attempt to remove genuine negative ones through anything other than Google's own published process.
- Publish anything to your profile without your approval.
- Invent results, credentials, certifications, prices, or customer stories on your behalf.
- Admit fault or liability for you in a public review reply.
Fees and cancellation
Fees are the flat monthly amounts published on this site or agreed in writing, billed monthly in advance. There is no contract term and no setup fee. Either of us may cancel at any time with written notice, effective at the end of the current paid month. We do not pro-rate partial months, and we do not charge cancellation fees.
No guarantee of results
We do not promise rankings, lead volume, call volume, revenue, or any specific outcome. Nobody honest can, because Google's ranking is outside anyone's control and so is your market. What we commit to is the work described above, delivered on the agreed schedule. If a claim about results is not written into these terms, it was not promised.
Third-party services
The service depends on Google's Business Profile APIs and on the availability of the drafting and messaging providers named in our Privacy Policy. Outages, policy changes, or access revocations by those providers are outside our control. If Google suspends or restricts your listing for reasons unrelated to our work, that is between you and Google, though we will help where we can.
Data
How we handle your information, and what we send to whom, is set out in the Privacy Policy, which forms part of these terms.
Limitation of liability
To the fullest extent permitted by law, our total liability arising out of or relating to the service is limited to the fees you paid us in the three months before the claim arose. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost business.
Governing law
These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Erie County, Pennsylvania.
Changes
We may update these terms. Active clients will be emailed before a material change takes effect, and continuing the service after that date means accepting the updated terms.
Contact
Email kaleb@rankandreply.com.